FAQ's

After placing an order, how long until my ITEMS ARE SHIPPED?

Your item(s) will be shipped via UPS/USPS (tracking included) within one to five business days of receiving payment. If you need a rush order or expedited shipping, feel free to contact me prior to ordering, jen [at] kindlette.com, and I will do my best to work with you to meet your specific needs. Some specific items need more time to be made, but most items are ready to ship and will go out by the next day. You will find specific shipping times addressed on those items which will take longer than 4 days to be shipped. 

Each item is carefully wrapped and packaged.

My order has shipped, I've tracked it, it's taking forever to be delivered. WHERE IS IT?

Once the packages in your order have been shipped, I no longer have control over delivery and am not responsible for the packages. I hope that your goods will be delivered in a timely fashion and rely on UPS & USPS to do so. With your tracking information, you will be able to contact the carriers if something seems to be taking longer than expected. In some special cases, I will help in contacting the carriers. 

Do you offer REFUNDS?

Should you not be satisfied with your purchase(s), please contact me within 7 days of receipt.

Do you SHIP INTERNATIONALLY?

Yes. I ship to Canada. If you are located in another country, contact me before placing an order. I will calculate shipping costs for you.

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